Frequently Asked Questions | Hyur Service

Hyur Service is a premier tour operator and Destination Management Company (DMC) with nearly 25 years of experience in the Armenian tourism market. We specialize in providing high-quality, reliable travel services for international visitors, ensuring a comfortable and authentic experience while exploring the rich history and landscapes of Armenia.

Hyur Service makes trip planning in Armenia easier by bringing the main travel services together in one place. You can book:

• Apartments in Yerevan
• Hotels in Armenia
• Group Tours
• Private Tours
• Tour Packages
• Transfers
• Vehicle Rental with Driver
• Event Venues
• Event Equipment & Support

You can add all services available for instant booking to the same cart and place a single order, making it easy to organize your entire trip.

Travelers choose Hyur Service because they can organize several parts of one trip in one place. Accommodation, tours, transportation and event services can be coordinated through one local team, which makes planning easier before and during the trip.

We maintain a strong local presence with two convenient locations. Our Head Office is located at 96, Nalbandyan str., just a 5-minute walk from Republic Square. We also have a dedicated branch in the lobby of the Ani Grand Hotel at 65, Hanrapetutyan str. You can find full maps, specific department phone numbers and working hours on our Contacts page.

Choose the service you need, select the date and options, then follow the steps shown on the page. Some services can be booked online through the cart, while others require a request so our team can check availability and confirm the details.

"Add to cart" is used for services that can usually be booked online with deposit payment. "Send request" is used for customized services or options that require availability checking, manual confirmation or individual coordination.

Instant Confirmation means that the selected service is confirmed online immediately after successful deposit payment. Once the payment is completed, you receive an electronic confirmation document.

Request-based booking means that our team first reviews your inquiry, checks the details and confirms availability. This format is common for custom travel arrangements, venues, equipment, support staff, corporate events and special requests.

Yes, all services require a deposit for the order to be confirmed. The amount depends on the service type. Apartment bookings usually require a deposit equal to the 2-day rental price of the property, while individual hotel bookings usually require the price of the first night for each room. Group tours require full payment. Private tours and transfers with departure from Yerevan require a 15% deposit, and tour packages presented on the website require 20% of the total price. Full details are available in Terms & Conditions.

For instant online bookings, payment is made through the website by bank card. We accept all major bank cards, including international Visa, Mastercard and American Express cards, as well as Russian MIR cards. At our office, you can pay by bank card or make a contactless payment using your mobile phone. Cash payments are accepted only in Armenian drams and only if the total booking amount does not exceed 831 USD. Payment by bank transfer is also available.

All bank card payments are processed in Armenian Drams (AMD).

You can use the currency selector at the top of the website to view prices in other currencies. Prices displayed in currencies other than AMD are indicative only and are calculated using average exchange rates offered by Armenian banks. The amount charged to your card may differ depending on the exchange rate and any conversion fees applied by your bank or payment system.

Please note that neither our company nor our bank charges any commission or service fee for card payments. However, some banks and/or payment systems may apply their own commissions or currency conversion fees. For any clarification regarding exchange rates or commissions charged, please contact your bank.

For instant online bookings, your confirmation document and payment receipt become available immediately after successful payment. You can view or print them, and copies are also sent automatically to the email address provided during booking.

If you pay by bank transfer, both documents are sent to the email address you provided as soon as the payment is received.

For services booked by request, your booking is confirmed once all details have been agreed and the required deposit has been paid. Your confirmation document and payment receipt are then sent to the email address you provided.

The remaining balance must be paid by the start of the service. You can pay it online through your booking confirmation or, if you have an account on our website, from your personal account by clicking the relevant payment button.

At the Hyur Service office, payment can be made in cash or by card. Outside the office, the balance can be paid directly to our staff member in cash only.

You can also pay by bank transfer, provided that the funds reach our account before the service begins.

No. Once you receive an official confirmation from Hyur Service, your booking is final. There is no need to contact us one day before the service to double-check the order.

After the required deposit is paid and the confirmation is sent, the order is automatically added to our working schedule, so the service will not be missed.

Driver or guide contact details are not sent by default. If you would like to receive them in advance, you can contact us and request the information. However, this is not necessary, as our driver, guide or responsible team member will meet you at the confirmed pick-up address or meeting point.

A digital confirmation on your phone is sufficient, but it is best to keep it easily accessible during your trip. It may include important details about meeting points, timing, balance payment and service conditions.

Some services may be available at short notice, especially if they are shown as bookable on the website. For urgent, same-day or next-day requests, if you are unable to complete the booking online, we recommend contacting Hyur Service directly.

Yes, Hyur Service offers both apartments in Yerevan and hotels across Armenia through the website. You can book one property or add several hotels and/or apartments to the cart and complete everything in a single order, which is especially convenient for combined trips, family stays, group travel or itineraries with overnight stays in different regions.

Compared with hotels, our apartments offer more space, privacy and flexibility, making them especially convenient for families, groups of friends and longer stays. Depending on the property, guests can enjoy separate bedrooms, a living area, a kitchen for preparing meals, as well as washing and ironing facilities.

For extended stays, special discounts may be available, and check-in and check-out can usually be arranged according to your preferred arrival and departure times.

Yes, all apartments offered by Hyur Service are located in central Yerevan. Depending on the apartment selected, you may stay near Republic Square, Northern Avenue, the Opera House, Cascade, Mashtots Avenue, Abovyan Street or Tumanyan Street, with cafés, restaurants, shops and major sights within easy reach.

Yes, when booking an apartment, you can select the exact check-in and check-out times that match your arrival and departure. The standard check-in time of 14:00 and check-out time of 12:00 serve as the reference period for calculating the daily rental price.

By indicating the correct times, you can receive the apartment upon arrival without unnecessary waiting and avoid paying for extra hours or an additional full day.

The apartment rental price includes all utility costs, such as electricity, water, gas and internet, with no hidden fees. Cleaning and the replacement of bed linen and towels once every 4 days, as well as basic toiletries, are also provided during your stay.

If you have booked an airport transfer with Hyur Service, our employee will meet you upon arrival, accompany you to the rented apartment and hand over the keys.

If you do not need a transfer, we will coordinate the exact meeting time with you in advance, and you can collect the keys at the apartment building. Our representative will also show you the apartment and explain the main details on site.

To check availability, select your preferred arrival and departure dates and times on our website. The system will show the apartments available for your travel period, along with their prices, photos, location and main details.

If the apartment is available for instant confirmation and can be added to the cart, you can book it directly without contacting us. If it is available on request, please fill in the request form, and we will let you know whether the apartment can be provided or offer a suitable alternative.

Yes, hairdryers and towels are provided in the apartments. Each guest receives fresh bath and hand towels, along with bed linen and basic toiletries. The apartments are also equipped with essential household items, including kitchenware, a refrigerator, a washing machine, an iron and other facilities needed for a comfortable stay.

Yes, for both apartments and hotels, you can use the filters on our website to find accommodation that matches your main preferences. If your request is not listed among the filters, you can mention it in the Notes field in the cart, for example your preferred bed type, view, floor, accessibility requirements or other special facilities.

We will do our best to arrange your requests whenever possible, and if something cannot be provided, we will inform you in advance.

Yes, booking through Hyur Service can give you better rates and more favorable conditions than many standard booking platforms. For hotels, we offer the lowest available rates thanks to nearly 25 years of direct cooperation with hotels across Armenia and the special rates we secure for our customers.

For apartments, what you see is what you pay: there are no hidden service fees, and all utilities are already included in the price. Flexible check-in and check-out times, together with long-stay discounts, also help you avoid unnecessary extra costs and overpaying for an additional day.

When booking an apartment through Hyur Service, you get an apartment managed directly by Hyur Service in central Yerevan, with real photos, clear availability, utilities included in the price, as well as cleaning and the replacement of bed linen and towels once every 4 days. A deposit equal to the cost of two rental days is required to confirm the reservation, while flexible check-in and check-out times can help you avoid paying for an extra full day. Our staff personally accompanies guests to the apartment, and 24/7 support is available whenever assistance is needed.

For hotels, Hyur Service offers a handpicked selection of hotels, resorts, guesthouses and holiday homes in Yerevan and across Armenia, with clear room details, useful filters and easy comparison tools. A deposit equal to the first night's price for each room is enough to confirm your stay, and our long-term partnerships with hotels help us provide the lowest rates and flexible cancellation terms. You can also book several hotels or rooms at once through one cart and receive prompt support throughout the reservation process.

For apartment bookings, the reservation is usually confirmed with a deposit equal to the cost of two rental days. In case of cancellation or no-show, the deposit is non-refundable. Changes to the rental period are subject to availability, and the deposit can be counted toward the modified booking only if we are informed at least 10 days before the start date.

For individual hotel bookings of up to 3 rooms, a deposit equal to the first night's price for each room is required. Cancellation is free at least 72 hours before check-in. In case of later cancellation, changes or no-show, the first night's price is non-refundable. For group bookings or special cases, the terms are agreed in advance.

Group tours are shared day trips with fixed routes, schedules and departure points. Choose this option if you prefer an organized and affordable experience with a guaranteed departure.

Private tours are arranged exclusively for you and your group, offering greater flexibility in departure time, route, pace, vehicle type and guide language. Choose this option if you prefer a more personalized experience.

Tour packages are pre-arranged multi-day programs that usually include accommodation, tours, airport transfers and breakfast. Choose this option if you prefer to have the main elements of your trip arranged in advance.

Yes. Hyur Service group tours are guaranteed to operate and are not cancelled due to a low number of participants. Once your booking is confirmed, no further reconfirmation is required before the tour.

No. Seats on group tours are not assigned in advance. Participants choose from the available seats upon arrival on a first-come, first-served basis. We recommend arriving early if you prefer a particular seat.

Group tours usually include transportation, the services of a professional guide who provides explanations consecutively in English and Russian, free pick-up from selected centrally located hotels in Yerevan, admission fees, tastings, passenger and vehicle insurance, and any other services listed on the specific tour page.

Lunch is not included in the tour price. All tours lasting more than 6 hours include a scheduled lunch stop, where guests can choose from the available menu and pay directly at the restaurant.

Group tours depart from the Hyur Service head office at 96 Nalbandyan Street. Participants should arrive 30 minutes before departure unless hotel pick-up has been arranged.

Free pick-up is available from selected centrally located hotels in Yerevan. If your hotel is not listed, you can select another available pick-up point or arrive at the meeting point indicated in your confirmation.

Group tours return to the Hyur Service head office. Hotel drop-off after the tour is not provided.

Yes. Children aged 3-8 receive a 50% discount, while infants aged 0-2 travel free of charge if they do not require a separate seat or child car seat.

If a separate seat or child car seat is required, please indicate this during booking so that availability and any applicable additional cost can be confirmed. Proof of age may be requested.

Private tours usually include a comfortable, air-conditioned vehicle, a professional driver, bottled water, free pick-up and drop-off within Yerevan, and passenger and vehicle insurance.

Guide service, admission fees, meals and other optional services are included only when selected during booking or specifically listed as included on the tour page. Additional services, extra time or significant route changes may affect the price.

Yes. Private tours can be booked either with a professional guide and driver or with a driver only.

A professional guide provides explanations and assistance in your selected language. The driver-only option is suitable for guests who prefer a more independent trip without guided commentary.

Drivers usually speak Russian and basic English. If communication in English is important to you, please mention this when booking so that we can check whether a suitable driver is available. For detailed explanations in English, we recommend selecting a professional guide.

Yes. Prices shown on the website are based on departures from Yerevan, but private tours can also start or end at other locations in Armenia or Georgia, including the airport.

Airport pick-up or drop-off, as well as any arrangements tied to a specific flight schedule, should be requested in advance. Our team will check the route, timing, luggage requirements and any additional cost before confirming the service.

Yes. All options available during booking can be selected directly and are confirmed automatically.

For any other changes, such as adding or removing sites, changing the route or requesting a preferred lunch stop, please contact us in advance. We will confirm whether the changes are possible and advise you of any price difference. A completely new itinerary can also be arranged upon request.

Child discounts do not apply to private tours, as prices are based on the selected vehicle and group size rather than the participants' ages.

We provide child car seats free of charge upon request, as long as the selected vehicle has sufficient space. Please indicate the children's ages when booking so that suitable seats can be arranged.

Tour packages usually include accommodation in 3-star or 4-star hotels with breakfast, guided group tours and round-trip airport transfers. Depending on the package, the program may also include cultural visits, nature excursions, culinary experiences, wine tastings and other activities listed on the specific package page.

Breakfast is served at the hotel and is included in the package price. Lunch and dinner are not included. On program days lasting more than 6 hours, a lunch stop is planned, where guests can choose from the available menu and pay directly at the restaurant.

You can choose from the available arrival dates, program durations, hotel categories and room types offered for each tour package.

A group tour included in the program can usually be replaced with another available group tour if the schedules allow. Other changes, including arrival or departure arrangements, accommodation and itinerary, must be requested in advance and are subject to confirmation. Approved changes may affect the package price.

A completely new itinerary can be arranged as a customized tour package.

Yes. Hyur Service tour packages are guaranteed to operate even with only one participant. The only exceptions are cases of force majeure or other extraordinary circumstances beyond the company's control.

Group tours: The full amount paid is refunded if the booking is cancelled at least 24 hours before the start time. Later cancellations and no-shows are non-refundable, although replacement with another available tour or service may be possible.

Private tours: For tours starting in Yerevan, the 15% deposit is non-refundable in case of cancellation or no-show. Different conditions apply to tours starting outside Yerevan. Postponements and other changes may be possible, but can affect the applicable charge or refund.

Tour packages: Tour packages presented on the website are fully refundable if cancelled at least 48 hours before the start of the order. For later cancellations or no-shows, 20% of the package price is non-refundable. Changes are reviewed individually and may affect the price, while customized packages may have separate conditions.

Please check the relevant tour or package page and our Terms & Conditions for full details.

A transfer is a direct point-to-point service from one location to another, such as from the airport to a hotel or from Yerevan to Tbilisi. The price is based on the selected route and vehicle type.

With vehicle rental with driver, the vehicle and driver remain at your disposal throughout the booked period. This option is ideal for custom itineraries, business meetings, sightseeing or trips with multiple stops. The price depends on the vehicle type, rental duration and travel area.

Hyur Service transfers are pre-booked, with the route, vehicle type and price confirmed in advance. A suitable vehicle is selected based on the number of passengers and the amount of luggage, and the service is provided by professional drivers experienced in tourist transportation.

Before booking, you can view vehicle photos, passenger capacity and luggage space on the website. All vehicles are air-conditioned and insured. Child car seats are available upon request at no extra cost, provided the selected vehicle has enough space.

Yes. Hyur Service provides private transfers to and from Zvartnots International Airport, as well as transfers to and from Gyumri and Tbilisi airports, depending on the route. For airport pick-ups, the flight status is monitored, and the driver meets guests in the arrivals hall.

Yes. Hyur Service provides transfers between Armenia and Georgia, including the popular Yerevan-Tbilisi route. On the website, you can select the departure and destination points, compare available vehicles and view the price in advance.

Yes. You can add a return transfer during the booking process. This is convenient when your return date and route are already known and, in some cases, may be more cost-effective than booking two separate one-way transfers.

Both services include a private air-conditioned vehicle, a professional driver, bottled water, umbrellas, and full insurance for the vehicle and passengers. Child car seats are also available upon request at no extra cost, provided the selected vehicle has enough space.

A transfer includes door-to-door pick-up and drop-off along the confirmed route. With vehicle rental with driver, the vehicle and driver remain at your disposal throughout the booked period. Fuel and parking fees are included. For long-distance or multi-day trips, the driver's meals and accommodation are also included when required by the itinerary.

Yes. A transfer is suitable when your departure and destination points are already known. If your trip includes multiple stops or you do not yet have a fixed route, vehicle rental with driver is usually the better option.

Yes, subject to availability. If a suitable vehicle is shown as available on the website for your required date and time, you can book it immediately and receive an instant confirmation.

For urgent, short-notice requests or options unavailable for online booking, please contact Hyur Service. Vehicle availability and the time needed to arrange the service will be confirmed individually. The service is guaranteed only after the booking has been confirmed.

For urgent assistance, please call Hyur Service directly using the phone numbers listed in the "Contact" section of the website. Calling is the fastest way to receive help with last-minute changes, pick-up coordination or any issue involving a service that is about to begin or is already in progress.

Cancellation terms depend on the departure point. For departures from Yerevan, the 15% deposit is non-refundable in the event of cancellation or no-show. For departures outside Yerevan, 15% of the total price is non-refundable if the booking is cancelled at least 24 hours in advance. In the event of a later cancellation or no-show, no refund is provided.

A confirmed booking can be rescheduled free of charge if Hyur Service is informed at least 24 hours in advance. For later rescheduling, a fee of 10% of the total booking price applies. For any other changes, please contact Hyur Service as early as possible.

Yes. Hyur Service offers a full range of services for business events in Armenia, including venue booking and organizational support for meetings, conferences, seminars, training sessions and corporate events.

Hyur Service offers event venues, conference halls, meeting rooms, audio and video equipment, conference systems, simultaneous interpretation equipment, office equipment, printed materials, interpreters, hosts and hostesses, photographers, logistics and transportation services, as well as other forms of professional support.

You can explore suitable venues directly on the Hyur Service website. Each venue is presented with detailed information, including its location on the map, hall capacity, floor area, layout options, available facilities, technical equipment, photos, coffee-break options and rental price.

To narrow down your choice, you can filter the venues by city or region, number of guests, seating arrangement, required facilities and equipment. This makes it easier to compare conference halls and event spaces and choose the venue that best suits your meeting, seminar, training session, conference or corporate event.

Choose the relevant venue, equipment or support service and click "Send request". The Hyur Service team will review your requirements, check availability and prepare a suitable offer.

You can also send us a detailed outline of your upcoming event, specifying the services you need, the event format, dates, number of participants and any other important details.

Yes. You can request a cancellation or modification, but the applicable terms depend on the service type, how far in advance you submit your request and the conditions of your booking. Changes are subject to availability and may involve an additional charge.

In brief:

Apartments: the deposit usually equals the cost of 2 rental days and is non-refundable in case of cancellation or no-show. Changes to the dates or duration of the stay depend on availability and how far in advance the request is made.

Hotels: individual bookings of up to 3 rooms are usually refundable if cancelled at least 72 hours before check-in. For later cancellations or modifications, or in the event of a no-show, the cost of the first night for each room is usually non-refundable. Group bookings may have separate conditions.

Group tours: the full amount paid is refunded if the booking is cancelled at least 24 hours before the start time. Later cancellations and no-shows are non-refundable. In some cases, 80% of the amount may be credited toward another available tour or service, subject to the applicable conditions.

Private tours and transportation: for services starting from Yerevan, the non-refundable deposit is 15% of the total price. For services starting outside Yerevan, full payment is required. If the booking is cancelled at least 24 hours in advance, 15% of the total price remains non-refundable. For later cancellations or no-shows, no refund is provided. A confirmed booking can usually be rescheduled free of charge with at least 24 hours' notice.

Tour packages: tour packages available on the website usually require a 20% deposit. The full amount paid is refunded if the booking is cancelled at least 48 hours before the service starts. For later cancellations or no-shows, 20% of the package price is non-refundable. Custom tour packages may have separate conditions depending on the services included.

Business events and custom services: venues, equipment, support staff and other customized services may be subject to separate conditions agreed upon for the specific order.

Full details are available in the "Terms & Conditions", particularly in the sections covering deposits, balance payments, cancellations and modifications.

In rare cases, yes. Hyur Service may need to change, shorten, replace or cancel a confirmed service because of weather conditions, force majeure, safety concerns, technical issues or other circumstances that make it impossible to provide the service as originally planned.

Whenever possible, Hyur Service will offer an equivalent alternative or an option in a higher category. If Hyur Service cancels the service and no suitable alternative is available or accepted, the amount paid will be refunded in accordance with the applicable service conditions.

You can contact Hyur Service by phone, email, WhatsApp or Viber, or through the contact form on the "Contacts" page.

To manage an existing booking, use the "Cancel" or "Modify" button in the confirmation you received. If you are registered on the website, these options are also available in your personal account.

Our team will review your request and inform you about the available options, applicable conditions and any difference in price.

If you expect to be late, please contact Hyur Service as soon as possible. Depending on the service and the circumstances, a short waiting period, a delayed start or rescheduling may be possible, sometimes at an additional charge.

Group tours depart at the scheduled time and cannot wait for late participants, as this would delay the other guests and affect the tour itinerary.

If you do not arrive and do not inform Hyur Service, the booking will be considered a no-show, and the relevant cancellation terms will apply.

If a refund is due for a payment made at a Hyur Service office, it must be collected from the same office where the payment was made.

Refunds for online payments are processed promptly. Depending on your bank and card type, it may take approximately 2 weeks for the refunded amount to appear in your account.